PRIVACY POLICY
This privacy policy describes how ACTION ON EMPTY HOMES (THE EMPTY HOMES AGENCY LTD.) (AEH) protects and makes use of the information you give to the company. Your information will only be used in the ways described in this privacy policy.
This policy is updated from time to time. This privacy policy was last updated on: 01/08/24
If you have any questions about this policy, please email info@emptyhomes.com
INTRODUCTION
The AEH gathers and uses certain information about individuals in order to provide services and to enable certain functions on the AEH’s website.
The AEH also collects information to better understand how visitors use this website and to present timely, relevant information to them.
The AEH is committed to protecting your privacy and takes its responsibilities regarding the security of your information very seriously.
WHEN THE AEH GATHERS DATA
The AEH may collect personal information from you when you use the website. This includes, but is not limited to, when you:
Register for any mailing lists or events through the website
Contribute material or post user content to the website (including on our blogs)
Enquire about the website, our services and/or about the AEH
Use services offered or facilitated through the website
Donate through the website
Open emails or click on links in emails from the AEH
Request or share information through the website
Contact the AEH through the website, via email, or in any other way
Sign online letters throughs a submission form
Submit forms through our website
WHAT DATA THE AEH GATHERS
This personal information may include, but is not limited to, the following:
Your name (including your first name(s) and surname)
Your email address
Your postal address and/or postcode
Your job title
Other details about you that you or others provide to the AEH
Any personal information included in user content that you provide to the website
Demographic information, such as postcode, preferences and interests
Website usage data
Other information pertaining to special offers and surveys
ANALYTICS
This website collects personal data to power our site analytics, including:
- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Your IP address
This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searches
- Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
COOKIES
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
The AEH may use cookies to:
Analyse web traffic
Recognise when you return to the website
Show you relevant content, or provide functionality that you used previously
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies.
SUBMISSIONS
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [] for storage and [with Zapier for data porting].
WEBSITE VISITORS
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
MARKETING EMAILS
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
FONTS
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
DONATIONS
When you make a donation to us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy
THIRD-PARTY DATA PROCESSORS
The AEH has agreements with third parties (data processors) who process personal data on our behalf in accordance with our instructions or as part of our business processes, in order to provide relevant services to you. These third parties are:
Microsoft Outlook — may process your personal data on the AEH’s behalf as provider of our email services
Google — will process your data on the AEH’s behalf as the operator of Google Drive
Eventbrite – from time to time we may use Eventbrite as part of the AEH’s ticketing system for events
Stripe — provider of the AEH’s payment processing for online payments made via the AEH website
Office 365 — the AEH’s internal system for storing files which may occasionally hold personal information e.g. event delegate lists
Links from the AEH website
The AEH website contains links to other websites.
Please note that the AEH only controls www.actiononemptyhomes.com. We have no control of websites outside of this domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to external websites, read the data protection and privacy policies fully.
The AEH does not guarantee that the website will be uninterrupted or error free, or that the website or your use of it will be free of viruses or harmful material.
You are responsible for ensuring that your computer is suitable to use the external website.
In circumstances where you suffer loss or damage arising out of or in connection with the use of the external website, we accept no liability.
CONTROLLING INFORMATION ABOUT YOU
When you provide your details on the website, you will see one or more tick boxes allowing you to select your communication preferences.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, just email us at info@emptyhomes.com
We will never lease, distribute or sell your personal information to third parties for purposes not outlined in this policy. Any personal information we hold about you is stored and processed under the General Data Protection Regulation (GDPR).